Lowest Rate Guarantee

What is the Lowest Rate Guarantee Program?

THS guarantees the lowest group rates at our partnered hotels through continual rate integrity checks. If you find a lower rate that meets the Proof Requirements below and is not an "Excluded" Rate, please fill out the following form.

If confirmed, THS will ensure that your team rate will be reduced to match the rate found. Please note the lowest rate guarantee is only applicable until the contracted cut off date. Once the rooms are released, the hotels are able to sell remaining inventory at rates that are not covered by the program.


Proof requirements for the Lowest Rate Guarantee Program

The quoted rate is for a participating Partner Hotel (listed on the THS website). The quoted rate is for a minimum of three rooms, of the same room type as advertised by THS, and is for Single thru Quad Occupancy. The rate must be quoted over the same dates that THS has contracted with the hotel.

You must provide THS with the date that the lower rate was quoted or found online and provide the required documentation as outlined below:

• If quoted by a hotel employee - please provide a copy of the written correspondence that exists between you and the hotel verifying the quoted rate.

• If you find a lower rate on the hotel's website - please provide a screenshot of the website showing the hotel's address, dates, room type, and the rate found (*see excluded rates below).


Excluded rates to the Lowest Rate Guarantee Program

The following types of rates are NOT eligible for the Lowest Rate Guarantee:

• Any Pre-Paid/Non-Refundable Rates • Rates found on OTA sites such as Expedia, Travelocity, Hotels.com, Priceline, etc. • Corporate negotiated rates • Hotel Employee/Friends and Family Rates • Government/Military Rates • Member Only Program Rates such as Loyalty, Honors, Rewards Club, etc. • Memberships Rates such as AAA and AARP, etc. • Any rate quoted for a group where the group misrepresented their identity and the purpose of their visit to the hotel • *Additional exclusions may apply. Please check with a THS representative for details.